LHEheader test

First Impressions Lasts Forever

First Impressions Last Forever


Chastity Werner
Health Care Consultant
AMD Health Care Services
Email


We have to remember every new patient is a first impression.  As we know "first impressions" last forever.  These impressions can become one of your strongest marketing tools or one of your worst nightmares.  Depending on their condition or reason for visiting your office, more than likely your office will become one of the hot topics during a family get together and other social event in the next several weeks. 

Here are a few pointers to ensure the patient leaves with the best first impression: 

  • Make sure to be observant of your tone and dialogue while scheduling the appointment.  Make sure your tone is upbeat and your dialogue reflects the fact that you are "glad they chose your practice".
  • After you finish recording the patient demographics, give the patient a briefing on what will happen at the appointment and make sure they know where your office is located.
  • When the patient arrives, greet them as if they were coming to your house for dinner.  "Hello, Mrs. Smith!  Do you have your paperwork with you today?  Great!  Please have a seat and we will be with you momentarily."
  • Make eye contact and smile, smile, smile! If the patient is talking to you make sure to look them in the eye while they are doing so.  If they are talking, stop and listen!
  • When putting them in the room, if they are going to have a bit of a wait then let them know. 
  • After their appointment, as they check out make sure to tell them "thank you for choosing our practice.  Have a Good Day".
  • Send them a thank you card.
The best compliment you can receive is a referral!  Appreciate your patients and they will appreciate you!Anders Minkler & Diehl LLP

Anders Minkler & Diehl LLP
705 Olive, 10th Floor, St. Louis, Mo. (63101)
www.amdcpa.com